1. SMS Consent CommunicationThe information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS CommunicationsIf you have consented to receive text messages from TWFG, you may receive messages related to the following:Appointment remindersFollow-up messagesBilling inquiriesPromotions or offers (if applicable)Example: “Hello, this is a friendly reminder of your upcoming appointment with TWFG at the local office on Tuesday at 10am. You can reply STOP to opt out of SMS messaging from TWFG at any time.”
3. Message FrequencyMessage frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your appointments, billing, etc. Example: “Message frequency may vary. You may receive up to 4 SMS messages per week regarding your appointments or account status.”
4. Potential Fees for SMS MessagingPlease note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In MethodYou may opt-in to receive SMS messages from TWFG in the following ways:Verbally, during a conversationBy submitting an online form
6. Opt-Out MethodYou can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. HelpIf you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://twfg.com/.Additional OptionsIf you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging DisclosuresMessage and data rates may apply.You can opt out at any time by texting “STOP.”For assistance, text “HELP” or visit our
Privacy Policy and Terms and Conditions pages.
Message frequency may vary.